Refund Policy

Last updated: 7 October 2026

1. SeedhaOrder subscriptions (restaurants)

• 30-day money-back guarantee. If you are a new restaurant and are not happy, write to us within 30 days of your first payment and we will refund the monthly fee you paid.
• The one-time setup fee is refunded in full only if we have not started setting up your restaurant. Once setup work (menu entry, branding, link and QR) has started, the setup fee is not refundable.
• After the first 30 days, monthly fees already paid are not refundable, but you can stop renewing at any time and your plan runs until the end of the paid month.
• If we cannot provide the service for a long period because of a fault on our side, we will extend your subscription or refund the unused part.
• Refunds are made to the original payment method or by bank / UPI transfer within 7 working days after approval.

2. Customer orders

Food is sold by the restaurant, so refunds for an order are decided by that restaurant. Contact the restaurant first, using the number on the order page.

• Order cancelled or rejected by the restaurant: if you paid online, you get a full refund.
• Wrong, missing or spoiled items: report it to the restaurant soon after delivery. The restaurant may refund the item or the order.
• Cash on delivery: nothing is charged if the order is cancelled before delivery.
• Refunds for online payments go back to the original payment method and normally reach you in 5–7 working days after the refund is started, depending on your bank.

3. How to ask for a refund

Subscriptions: email [email protected] or call / WhatsApp +91 97248 46135 with your restaurant name and payment details. Orders: contact the restaurant, and write to us if you cannot reach them.

Contact

Imnorio, P0654D, Tekra Upar, Nr. Kothi Building, Bandra Buraj, Khambhat, Anand, Gujarat 388620, India